General terms and conditions of sale
These general terms and conditions of sale (hereinafter the "General Terms and Conditions") apply to any purchase made by a natural person (hereinafter the "CUSTOMER") on the website www.vicorne-competitor.com (hereinafter the "SITE") from CELINE TACHET, Micro Entrepreneur registered with the trade and companies register under number 842 879 769, having its registered office at 179A Boulevard du Général Giraud 94100 ST MAUR DES FOSSES, France Tel: 06 59 03 02 86, email: vicky@vicorne-competitor.com (hereinafter the "SELLER").
IMPORTANT
Any order placed on the Site necessarily implies the CLIENT's unreserved acceptance of these terms and conditions.
ARTICLE 1. DEFINITIONS.
The terms used below have the following meanings in these General Terms and Conditions:
“CLIENT” : refers to the SELLER’s contracting party, who warrants that they qualify as a consumer as defined by French law and case law. As such, it is expressly stipulated that the CLIENT is acting outside of any usual or commercial activity.
“DELIVERY”: refers to the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated when ordering.
“PRODUCTS”: refers to all products available on the SITE.
“TERRITORY”: refers to FRANCE (including DOM, excluding TOM), the Countries of the European Community, Switzerland (other countries on request).
ARTICLE 2. PURPOSE.
These General Terms and Conditions govern the sale of PRODUCTS by the SELLER to its CUSTOMERS.
The CLIENT is clearly informed and acknowledges that the SITE is aimed at consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions.
ARTICLE 3. ACCEPTANCE OF GENERAL TERMS AND CONDITIONS.
The CLIENT agrees to carefully read and accept these General Terms and Conditions before proceeding with payment for an order of PRODUCTS placed on the SITE.
These General Terms and Conditions are referenced at the bottom of each page of the WEBSITE via a link and must be consulted before placing an order. The CUSTOMER is advised to read carefully, download, print the General Terms and Conditions and keep a copy.
The SELLER advises the CUSTOMER to read the General Terms and Conditions with each new order, the latest version of said Conditions applying to any new order of PRODUCTS.
By clicking on the first button to place the order and then on the second to confirm said order, the CLIENT acknowledges having read, understood and accepted the General Terms and Conditions without limitation or condition.
ARTICLE 4. PURCHASE OF PRODUCTS ON THE SITE.
To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have the legal capacity or, if a minor, be able to provide proof of the agreement of his or her legal representatives.
The CUSTOMER will be asked to provide identifying information by completing the form available on the WEBSITE. An asterisk (*) indicates mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of their order on the WEBSITE. Delivery tracking may be available, where applicable, using the online tracking tools of certain carriers. The CUSTOMER can also contact the SELLER's customer service department at any time by email at vicky@vicorne-competitor.com to obtain information on the status of their order.
The information the CUSTOMER provides to the SELLER when placing an order must be complete, accurate, and up-to-date. The SELLER reserves the right to request that the CUSTOMER confirm their identity, eligibility, and the information provided by any appropriate means.
ARTICLE 5. ORDERS.
Article 5.1 Product Characteristics
The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law.
The CLIENT agrees to read this information carefully before placing an order on the SITE.
Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with current European legislation and applicable standards in France.
Article 5.2. Ordering Procedure
Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's starting page, the steps may differ slightly).
5.2.1. Product Selection and Purchase Options
The CUSTOMER must select the PRODUCT(S) of their choice by clicking on the relevant PRODUCT(S) and choosing the desired characteristics and quantities. Once a PRODUCT is selected, it is placed in the CUSTOMER's shopping cart. The CUSTOMER can then add as many PRODUCTS as they wish to their cart.
5.2.2. Commands
Once the PRODUCTS have been selected and placed in their shopping cart, the CUSTOMER must click on the cart and verify that the order contents are correct. If the CUSTOMER has not already done so, they will then be prompted to log in or register.
Once the CUSTOMER has validated the contents of the basket and has identified/registered, an online form will be displayed for their attention, automatically completed and summarizing the price, applicable taxes and, where applicable, delivery charges.
The CUSTOMER is invited to check the contents of their order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the payment method and the price) before validating its contents.
The CUSTOMER can then proceed to pay for the PRODUCTS by following the instructions on the WEBSITE and providing all the information necessary for invoicing and DELIVERY of the PRODUCTS. For PRODUCTS with available options, these specific details will appear once the correct options have been selected. Orders placed must include all the information necessary for proper order processing.
The CUSTOMER must also select their preferred delivery method.
5.2.3. Acknowledgement of receipt
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER's order. A copy of the order acknowledgment is automatically sent to the CUSTOMER by email, provided that the email address provided via the registration form is correct.
The SELLER does not send any order confirmation by mail or fax.
5.2.4. Billing
During the ordering process, the CUSTOMER will have to enter the information necessary for billing (the sign (*) will indicate the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER).
The CUSTOMER must clearly indicate all information relating to DELIVERY, in particular the exact DELIVERY address, as well as any access code to the DELIVERY address.
The CLIENT must also specify the chosen payment method.
Neither the order form that the CUSTOMER completes online, nor the order confirmation that the SELLER sends to the CUSTOMER by email, constitutes an invoice. Regardless of the ordering or payment method used, the CUSTOMER will have access to their invoice in their customer account on the WEBSITE.
5.3. Order Date
The order date is the date on which the SELLER acknowledges receipt of the order online. The delivery times indicated on the WEBSITE only begin to run from this date.
5.4. Price
For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros including all taxes, as well as the applicable delivery charges (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen).
Prices include value-added tax (VAT) at the rate in effect on the order date. Any change in the applicable rate may affect the price of the PRODUCTS from the date the new rate comes into effect.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.
The prices of the SELLER's suppliers are subject to change. Consequently, the prices displayed on the SITE may change. They may also be modified in the event of special offers or sales.
The prices shown are valid, except in the case of obvious error. The applicable price is the one displayed on the WEBSITE on the date the order is placed by the CUSTOMER.
5.5. Product Availability
The professional undertakes to deliver the PRODUCT on the date or within the period indicated to the CLIENT, unless the parties have agreed otherwise.
The unavailability of a PRODUCT is generally indicated on the relevant PRODUCT page. CUSTOMERS may also be notified by the SELLER when a PRODUCT is back in stock.
In any event, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.
In the event that a PRODUCT is unavailable, the SELLER may, and if the parties agree, offer an alternative PRODUCT of equivalent quality and price, accepted by the CLIENT.
If the CLIENT decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for the unavailable PRODUCTS no later than thirty (30) days from payment.
ARTICLE 6. RIGHT OF WITHDRAWAL.
The terms and conditions of the right of withdrawal are set out in the “withdrawal policy”, which is available in Appendix 1 hereto and accessible at the bottom of each page of the SITE via a hyperlink.
ARTICLE 7. PAYMENT.
7.1. Payment methods
The CUSTOMER can pay for their PRODUCTS online on the SITE using the methods offered by the SELLER.
The CLIENT warrants to the SELLER that he/she has all the necessary authorizations to use the chosen payment method.
The SELLER will take all necessary measures to guarantee the security and confidentiality of data transmitted online in connection with online payment on the SITE.
It is hereby specified that all payment information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE.
7.2. Payment Date
In the case of a single payment by credit card, the CLIENT's account will be debited as soon as the order for PRODUCTS is placed on the SITE.
In the event of partial delivery, the total amount will be debited from the customer's account at the earliest when the first package is shipped. If the customer decides to cancel their order for unavailable products, the refund will be processed in accordance with the last paragraph of Article 5.5 of these General Terms and Conditions.
7.3. Late or refusal to pay
If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by any other valid means of payment.
In the event that, for any reason whatsoever, opposition, refusal or otherwise, the transmission of the flow of money owed by the CLIENT proves impossible, the order will be cancelled and the sale automatically terminated.
ARTICLE 8. EVIDENCE AND ARCHIVING.
Any contract concluded with the CLIENT for an order exceeding €120 (including VAT) will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 213-1 of the French Consumer Code.
The SELLER agrees to archive this information to ensure transaction tracking and to provide a copy of the contract upon request from the CLIENT.
In the event of a dispute, the SELLER will be able to demonstrate that its electronic tracking system is reliable and guarantees the integrity of the transaction.
ARTICLE 9. TRANSFER OF OWNERSHIP.
The SELLER remains the owner of the PRODUCTS delivered until they are paid for in full by the CLIENT.
The above provisions do not preclude the transfer to the CLIENT, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage which they may cause.
ARTICLE 10. DELIVERY.
The terms and conditions for DELIVERY of the PRODUCTS are set out in the "delivery policy" referred to in Appendix 2 hereto and accessible at the bottom of each page of the SITE via a hyperlink.
ARTICLE 11. PACKAGING.
The PRODUCTS will be packaged in accordance with applicable transport standards to ensure maximum protection during DELIVERY. CUSTOMERS agree to comply with the same standards when returning PRODUCTS under the conditions set out in Appendix 1 – Return Policy.
ARTICLE 12. GUARANTEES.
Apart from any commercial warranties that the SELLER may offer for certain PRODUCTS, all Customers benefit from "legal" warranties for all PRODUCTS, which are detailed below, in accordance with Article L.111-1 of the Consumer Code
Article 12.1. Guarantee of conformity
Article L. 217-4 of the Consumer Code: "The seller shall deliver goods which conform to the contract and shall be liable for any lack of conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was his responsibility under the contract or was carried out under his responsibility."
Article L.217-5 of the Consumer Code: "The goods conform to the contract: 1° If they are fit for the purpose usually expected of similar goods and, where applicable: - if they correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; - if they possess the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling; 2° Or if they possess the characteristics defined by mutual agreement between the parties or are fit for any special purpose sought by the buyer, made known to the seller and which the latter has accepted."
The SELLER is liable for any lack of conformity existing at the time of delivery and for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter was carried out by the SELLER or under the SELLER's responsibility.
The action resulting from the lack of conformity is time-barred after two (2) years from the delivery of the PRODUCT (Article L.217-12 of the Consumer Code)
In the event of a lack of conformity, the CUSTOMER may request, at their discretion, either a replacement or repair of the PRODUCT. However, if the cost of the CUSTOMER's chosen option is clearly disproportionate to the other available option, considering the value of the PRODUCT or the significance of the defect, the SELLER may issue a refund instead, without adhering to the option chosen by the CUSTOMER.
In the event that a replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receiving the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address 179A AVENUE DE LA MESANGE 94100 ST MAUR DES FOSSES.
Finally, the CUSTOMER is exempt from providing proof of the existence of the PRODUCT's non-conformity during the twenty-four (24) months following delivery of the PRODUCT, except for second-hand goods for which this period is set at six (6) months. (Article L. 217-7 of the Consumer Code) .
It is specified that this legal guarantee of conformity applies independently of any commercial guarantee granted, where applicable, on the PRODUCTS.
Article 12.2. Warranty against hidden defects
The SELLER is liable for hidden defects in the PRODUCT sold that render it unfit for its intended use, or that so diminish its usefulness that the CUSTOMER would not have purchased it, or would have paid a lower price, had they been aware of them. (Article 1641 of the Civil Code)
This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between a refund of the price of the PRODUCT if it is returned and a refund of part of its price, if the PRODUCT is not returned.
In the event that a replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receiving the returned PRODUCT, provided the CUSTOMER returns the PRODUCT to the following address: 179A Boulevard du Général Giraud, 94100 ST MAUR DES FOSSES, France. Any legal action resulting from latent defects must be brought by the CUSTOMER within two (2) years of discovering the defect. (Paragraph 1 of Article 1648 of the French Civil Code)
ARTICLE 13. LIABILITY.
The SELLER shall not be held liable in any event for non-performance or improper performance of contractual obligations attributable to the CLIENT, in particular during the entry of their order.
The SELLER shall not be held liable, or considered to have failed to comply with these terms, for any delay or non-performance, when the cause of the delay or non-performance is related to a case of force majeure as defined by the jurisprudence of French courts and tribunals.
It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it disclaims all liability for the information published on them. Links to third-party websites are provided for informational purposes only, and no guarantee is given as to their content.
ARTICLE 14. FORCE MAJEURE.
The SELLER shall not be liable if the non-performance or delay in the performance of any of its obligations described in these Terms and Conditions arises from a case of force majeure.
There is force majeure in contractual matters when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from performing his obligation.
If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract is automatically terminated and the parties are released from their obligations under the conditions set forth in Articles 1351 and 1351-1 of the Civil Code.
In this respect, the SELLER cannot be held liable, in particular in the event of a computer hacking attack, unavailability of materials, supplies, spare parts, personal equipment or other items, interruption of electronic communication networks, as well as in the event of any circumstance or event beyond the SELLER's control occurring after the conclusion of the General Terms and Conditions and preventing performance under normal conditions.
It is specified that, in such a situation, the CLIENT cannot claim payment of any compensation and cannot take any legal action against the SELLER.
In the event of any of the aforementioned events occurring, the SELLER will endeavor to inform the CLIENT as soon as possible.
ARTICLE 15. PERSONAL DATA.
The SELLER collects personal data about its CUSTOMERS on the SITE, including through the use of cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the SITE, manage the CUSTOMER's account, analyze orders and, if the CUSTOMER has expressly chosen this option, send them commercial prospecting mail, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.
The CLIENT's data is kept confidential by the SELLER for the purposes of the contract, its execution and in compliance with the law.
Customers can unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.
The data may be communicated, in whole or in part, to the SELLER's service providers involved in the order process. For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its business partners, provided that the CUSTOMERS have expressly given their prior consent when registering on the SITE.
The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their minds at any time by contacting the SELLER. The SELLER may also ask its CUSTOMERS if they wish to receive marketing communications from its partners.
In accordance with Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, also known as GDPR), the SELLER ensures the implementation of the rights of the persons concerned.
It is recalled that the CLIENT whose personal data is processed benefits from the rights of access, rectification, updating, portability and erasure of information concerning him/her, in accordance with the provisions of articles 39 and 40 of the amended Data Protection Act, and the provisions of articles 15, 16 and 17 of the European General Data Protection Regulation (GDPR).
In accordance with the provisions of Article 38 of the amended Data Protection Act and the provisions of Article 21 of the GDPR, the CLIENT may also, for legitimate reasons, object to the processing of data concerning him/her, without giving a reason and without charge.
The CLIENT may exercise these rights by sending an email to: vicky@vicorne-competitor.com or by sending a letter to CELINE TACHET 179A Boulevard du Général Giraud 94100 ST MAUR DES FOSSES.
It is specified that the CLIENT must be able to prove their identity, either by scanning an identity document, or by sending the SELLER a photocopy of their identity document.
ARTICLE 16. COMPLAINTS.
The SELLER provides the CUSTOMER with a "Customer Telephone Service" at the following number: 06 59 03 02 86 (toll-free number). Any written complaint from the CUSTOMER must be sent to the following address: CELINE TACHET 179A Boulevard du Général Giraud 94100 ST MAUR DES FOSSES.
ARTICLE 17. INTELLECTUAL PROPERTY.
All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark and/or patent law.
These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request written authorization from the SELLER.
This authorization from the SELLER is not granted permanently under any circumstances. This link must be removed at the SELLER's request. Hyperlinks to the SITE using techniques such as framing or in-line linking are strictly prohibited.
Any representation or reproduction, in whole or in part, of the SITE and its content, by any means whatsoever, without the prior express authorization of the SELLER, is prohibited and will constitute an infringement punishable under Articles L.335-2 et seq. and Articles L.713-1 et seq. of the Intellectual Property Code.
Acceptance of these Terms and Conditions constitutes recognition by the CLIENT of the SELLER's intellectual property rights and an undertaking to respect them.
ARTICLE 18. VALIDITY OF THE GENERAL CONDITIONS.
Any modification to applicable laws or regulations, or any decision by a competent court invalidating one or more clauses of these General Terms and Conditions, shall not affect the validity of these General Terms and Conditions. Such a modification or decision shall in no way authorize CLIENTS to disregard these General Terms and Conditions.
All conditions not expressly addressed herein shall be governed in accordance with the custom of the retail sector for companies whose registered office is located in France.
Article 19. MODIFICATION OF GENERAL TERMS AND CONDITIONS.
These General Terms and Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.
The General Terms and Conditions are dated and may be modified and updated by the SELLER at any time. The applicable General Terms and Conditions are those in effect at the time of the order.
The changes made to the General Terms and Conditions will not apply to PRODUCTS already purchased.
Article 20. JURISDICTION AND APPLICABLE LAW.
These General Terms and Conditions, as well as the relationship between the customer and the seller, are governed by French law.
IN CASE OF DISPUTE, ONLY FRENCH COURTS SHALL HAVE JURISDICTION.
However, prior to any recourse to arbitration or state court, the Client is invited to contact the SELLER's complaints department.
If no agreement is reached or if the CLIENT justifies having previously attempted to resolve their dispute directly with the SELLER by means of a written complaint, an optional mediation procedure will then be offered, conducted in a spirit of loyalty and good faith with a view to reaching an amicable agreement in the event of any conflict relating to this contract, including its validity.
To initiate this mediation, the CLIENT can contact the SELLER's mediator: Online Dispute Resolution (ODR) Platform, whose contact details are: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR and which can be contacted via this link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR.
The party wishing to initiate the mediation process must first inform the other party by registered letter with acknowledgment of receipt, specifying the elements of the dispute.
Since mediation is not mandatory, the CLIENT or the SELLER may withdraw from the process at any time.
IN THE EVENT THAT MEDIATION FAILS OR IS NOT CONSIDERED, THE DISPUTE THAT COULD HAVE GONE TO MEDIATION WILL BE ENTRUSTED TO THE COMPETENT JURISDICTION DESIGNATED ABOVE.
Appendix 1
Withdrawal Policy
Principle of withdrawal
The CUSTOMER has the right to withdraw by returning or sending back the PRODUCT to the SELLER.
For this purpose, the PRODUCT must be returned or handed over without undue delay, and at the latest within fourteen (14) days of communicating the decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.
Right of withdrawal
In accordance with Article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the PRODUCT.
In the event that the CUSTOMER has ordered several PRODUCTS via a single order resulting in several DELIVERIES (or in the case of an order of a single PRODUCT delivered in several lots), the withdrawal period will expire fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT delivered.
If the CUSTOMER's order relates to several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT.
Notification of the right of withdrawal
To exercise their right of withdrawal and in accordance with Article L.221-21 of the Consumer Code, the CLIENT must notify their decision to withdraw by means of an unambiguous statement (for example, a letter sent by post, fax or email) to: 179A Boulevard du Général Giraud 94100 ST MAUR DES FOSSES or vicky@vicorne-competitor.com.
He can also use the form below:
WITHDRAWAL FORM
To the attention of: CELINE TACHET
Seller's phone number:06 59 03 02 86
Seller's email address*: vicky@vicorne-competitor.com
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
Product Reference
Invoice number:
Purchase order number:
- Ordered on [________________]//received on [________________]
- Payment method used:
- Name of the CLIENT and, where applicable, of the recipient of the order:
- Customer address:
- Delivery address :
- Client's signature (except in the case of transmission by email)
- Date
In order for the withdrawal period to be respected, the CLIENT must send their communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of retraction
In the event of withdrawal by the CLIENT, the SELLER undertakes to reimburse all sums paid, including delivery costs (with the exception of additional costs arising, where applicable, from the CLIENT's choice of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER receives the returned PRODUCT. (Article L.221-24 of the Consumer Code).
The SELLER will make the refund using the same payment method that the CLIENT used for the initial transaction, unless the CLIENT expressly agrees to a different method; in any event, this refund will not incur any costs for the CLIENT.
The SELLER is not required to reimburse additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER.
The SELLER may postpone the refund until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, whichever occurs first.
Return procedures
The CLIENT must, without undue delay and in any event no later than fourteen (14) days after communicating his decision to withdraw from this contract, return the goods to: CELINE TACHET 179A Boulevard du Général Giraud 94100 ST MAUR DES FOSSES.
This deadline is deemed to have been met if the CLIENT returns the goods before the expiry of the fourteen (14) day period.
Return shipping costs
The CLIENT will be responsible for the direct costs of returning the item.
In the event that the weight of the PRODUCT prevents the CUSTOMER from returning this PRODUCT by mail, the CUSTOMER will have to bear the direct costs of returning the goods.
Condition of returned item
The PRODUCT must be returned according to the SELLER's instructions and must include all accessories that were delivered.
The CLIENT is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the PRODUCT. In other words, the CLIENT may test the PRODUCT, but will be held liable if they perform any handling other than what is necessary.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
- Supply of goods or services whose price depends on fluctuations in the financial market
- Supply of goods made to the CLIENT's specifications or clearly personalized
- Supply of goods liable to deteriorate or expire rapidly
- Supply of sealed audio or video recordings or software that have been unsealed after delivery
- Newspaper, periodical, magazine (except for subscription contracts)
- Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer specifies a date or period of performance
- Supply of goods which by their nature are inseparably mixed with other items
- Supplies of sealed goods which cannot be returned for health protection or hygiene reasons and which have been unsealed by the CUSTOMER after DELIVERY
- the supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the sales contract, whose delivery can only be made after 30 days and whose actual value depends on market fluctuations beyond the control of the SELLER
- Supply of digital content not supplied in a tangible manner if performance has begun with the consumer's prior express consent, who has also acknowledged that they will thereby lose their right of withdrawal
- contracts concluded during a public auction
Appendix 2
Delivery Policy
Delivery area
The PRODUCTS offered can only be delivered within the TERRITORY.
It is not possible to place an order for any delivery address located outside of this TERRITORY.
The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER indicated during the ordering process.
Shipping time
The time required to prepare an order and issue the invoice before shipping in-stock products is indicated on the website. This timeframe excludes weekends and public holidays.
An email will be automatically sent to the CUSTOMER at the time of shipment of the PRODUCTS, provided that the email address in the registration form is correct.
Delivery Times & Costs
During the ordering process, the SELLER informs the CUSTOMER of the possible shipping times and methods for the PRODUCTS purchased.
Shipping costs are calculated based on the delivery method.
The amount of these costs will be payable by the CLIENT in addition to the price of the PRODUCTS purchased.
Details of delivery times and costs are available on the WEBSITE.
Unless otherwise indicated or agreed upon regarding the delivery date, the SELLER shall deliver the PRODUCT without undue delay and at the latest thirty (30) days after the conclusion of the contract. (Article L.216-1 of the Consumer Code).
Delivery details
Depending on the order amount, the package will either be delivered to the mailbox or handed to the CUSTOMER against signature and presentation of an identity document.
In case of absence, a delivery notice will be left for the CUSTOMER, in order to allow them to collect their package from their post office.
Delivery problems
The CUSTOMER is informed of the delivery date set when he chooses the carrier, at the end of the online ordering process, before confirming the order.
It is specified that deliveries will be made within a maximum of thirty (30) days. If delivery is not made within this timeframe, the CLIENT must formally request delivery from the SELLER within a reasonable period, and if delivery is still not made within this period, the CLIENT may terminate the contract.
The SELLER will reimburse the CLIENT, without undue delay from the date of receipt of the cancellation letter, the total amount paid for the PRODUCTS, including taxes and delivery charges, using the same payment method used by the CLIENT to purchase the PRODUCTS.
The SELLER is responsible until the PRODUCT is delivered to the CUSTOMER. It is reminded that the CUSTOMER has three (3) days to notify the carrier of any damage or partial loss observed upon delivery.